And imagine my schock when I got this....
This is not good costumer service. This is just pure generosity.
May Allah reward you
@Al Shareef Oudh
I can't thank you enough.
It must be a great feeling!
These online Vendors have set such a high benchmark in bringing honesty, clarity and generosity in the business that should be appreciated wholeheartedly. I remember seeing a similar act from Taha when he announced some discounts on his products and asked customers to contact him to claim differential.
I can understand how you must have felt after seeing yourself this gesture of fairness, I actually had a similar incident few weeks back that I just wanted to share here with my friends. Actually I have asked AlShareef couple of months back to do some private blends for me (about 4 tolas
and different compositions), by the way these blends are still in process currently. We agreed on the compositions, on the ingredients, quantities and pricing... anyway, few days back he informed me that for one of the blend, there is one ingredient that he will use little bit less in quantity than what was agreed, and explained that he has faced a major loss of ingredient while making the product usable for my blend due to miscommunication from his supplier. Since this is a sort of favour that I asked him for making my blends therefore I naturally asked him if we can re-negotiate the price due to this unforeseen outcome of this particular ingredient. See what he responded (all copy pasted from my whatsapp conversation):
- I lost a lot of money on this one, but that isn't your problem
- I didn't sell anything to anyone else
- I gave you my words
- The rest is not your problem
- I will not take a cent more
Wow... what a feeling as a customer, can't explain... but obviously this personal experience have given me something to tell my kids.
I think the way Al qaswa and Abasfrag came up and brought forward positive aspects of their experiences is really helpful for the whole community here and gave us the opportunity to appreciate our vendors and the way they conduct themselves.