@Al Shareef Oudh I do understand that this subject is quite sensitive for you as you are the only one with Ensar Oud to offer some oils which cost much more than $1000 the bottle.And I do understand that you need more informations regarding customers wishes and expectations as Al Shareef oudh is quite new in the Oud web scene.
As discussed already privately, I and I am sure some others find some of your oils overpriced mainly due to the lack of informations and transparency.
I encourage you and the others to be more precise with their high grade distillations presentation and answer to those questions:
-wood used (grade + species + % of sinking or high grade wood inside the pot)
-distillation technique and process
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distillation under your supervision YES or NO
-Oil simply bought from a distiller and resold
-Age etc...
Personal statement : I am not willing to pay more than $1000/1500/2500 the bottle only for Bollywood stories as you said!
And to make it simple for you and the others, it's not only a question of price consumers like me want now more honesty and transparency in this market and it's their own right!
By the way some ouddicts down here are still waiting for your Al Malek oils presentation and their prices of course...
@firdaous
No actually it isn't a sensitive subject for us because our pricey oudhs are all custom distils for clients in the middle east, all of them have committed buyers. To release them online is for the benefit of our online clients to get a glimpse of what some custom distillations look, feel and smell like. That is why the Al Malek Series oils are private released and you would not have got information on it because we released it to select clients only who have shown interest in those pricey oils.
I encourage scrutiny and feedback with honesty and sincerity. Initially you were talking about being pricey based on 'better' now your story has changed and you want more information, so you are willing to pay more based on information? and not the scent or quality?
I think you are a starting to confine a much broader discussion just to a few points and then addressing those to Al Shareef Oudh, if your price comments are directed at Al Shareef Oudh, then you could have saved everyone the 12 pages
and simply sent me an email, but I havent yet seen any of the above questions from you in email or whatsapps about any of our products. I am glad you ask them in public so that I can address them in public again and help get this thread to more constructive discourse.
Our business model is well established, getting customer feedback is part and parcel of the continuous improvement life cycle, and if you have been around as long as we have, you also know when there is genuine feedback and when there is pot shots being taken.
What I find very interesting from the dash points only 2 impact the price the others just feel good questions, or subjective.
-wood used (grade + species + % of sinking or high grade wood inside the pot) : we do not disclose this information as this is against our policy and we have stated this numerous times. However if clients have requested information in private regarding a certain oil we have made it available to them at times even sending them exact samples of the wood used.
-distillation technique and process ; Where we feel it is relevant and it will add value to the consumer we share this information, however we are not a vidoeloger type of business like some other vendors are, that is not our business model. Also, the technique does not help your price query.
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distillation under your supervision YES or NO, Yes it is under my supervision, not only that, I design every single distillation, test it in the lab before rolling it to our factories, we have three facilities, in three different locations, and depending on where I am I will conduct the whole process with our floor team myself.
-Oil simply bought from a distiller and resold ; we do not do this.
-Age etc... all our oils aged a minimum of 12 months, with the exception of only two.
Personal statement : I knew that you were not that type of customer.
I am aware you have had bad experience with some oudh vendors in the past, but it is important that you do not assume bad about everyone.